call-center-analytics

A Complete View of the Customer Experience

The only platform that adds value across all call centers and across all vendors.   

Complete Customer Experience

Technology

AVOKE Analytics is the only IVR optimization tool that extends above and beyond single-call quality assurance. With an integrated view of a complete customer experience that spans end-to-end interactions across multiple calls, and across multiple facilities, your call center becomes a strategic marketing asset.

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Services

AVOKE Services get you up and running quickly, accelerating Time-to-Value. With best-in-class IVR reporting, you gain strategic insights into the impact of your communications structure on your brand. You become a strategic partner to marketing, product development, engineering and more.

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Industries

AVOKE Analytics is a proven, Enterprise class SaaS platform that scales globally across all of your customer interactions and locations. It is currently being used by leading brands in Communications, Financial Services, HealthCare, Tech Consumer Products, Utilities industries and more.

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A Sampling of Our Clients

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